4-1 Customer Focus
Leaders do four main things; they create and communicate vision, build relationships and trust, develop people and cultivate talent, and generate alignment. This instructor kit for a 1 ½ hour session focuses on how to nurture a culture focused on the customer: internal and external customers. This course is designed for individual and team leaders in the construction industry. Specifically, we will be covering:
• Team Alignment
• Customers versus Clients
• The Customer Chain
• Valid Requirements
• Productivity Impacts
• Behaviors at each level of leadership
Your purchase includes digital download of:
Customizable Powerpoint Presentation Slide Deck (*.ppt)
Instructor Manual (*.pdf)
Participant Manual: Your purchase includes 2 versions of the participant manual. One is a file containing a *.pdf designed for printing and hard copy distribution. The other, is a pdf form in which participants can electronically complete all course exercises. No matter the version you choose to use, you have unlimited access to distributing and/or printing these pdf’s. )
Instruction Schedule (*.xls)
Leaders do four main things; they create and communicate vision, build relationships and trust, develop people and cultivate talent, and generate alignment. This instructor kit for a 1 ½ hour session focuses on how to nurture a culture focused on the customer: internal and external customers. This course is designed for individual and team leaders in the construction industry. Specifically, we will be covering:
• Team Alignment
• Customers versus Clients
• The Customer Chain
• Valid Requirements
• Productivity Impacts
• Behaviors at each level of leadership
Your purchase includes digital download of:
Customizable Powerpoint Presentation Slide Deck (*.ppt)
Instructor Manual (*.pdf)
Participant Manual: Your purchase includes 2 versions of the participant manual. One is a file containing a *.pdf designed for printing and hard copy distribution. The other, is a pdf form in which participants can electronically complete all course exercises. No matter the version you choose to use, you have unlimited access to distributing and/or printing these pdf’s. )
Instruction Schedule (*.xls)
Leaders do four main things; they create and communicate vision, build relationships and trust, develop people and cultivate talent, and generate alignment. This instructor kit for a 1 ½ hour session focuses on how to nurture a culture focused on the customer: internal and external customers. This course is designed for individual and team leaders in the construction industry. Specifically, we will be covering:
• Team Alignment
• Customers versus Clients
• The Customer Chain
• Valid Requirements
• Productivity Impacts
• Behaviors at each level of leadership
Your purchase includes digital download of:
Customizable Powerpoint Presentation Slide Deck (*.ppt)
Instructor Manual (*.pdf)
Participant Manual: Your purchase includes 2 versions of the participant manual. One is a file containing a *.pdf designed for printing and hard copy distribution. The other, is a pdf form in which participants can electronically complete all course exercises. No matter the version you choose to use, you have unlimited access to distributing and/or printing these pdf’s. )
Instruction Schedule (*.xls)
